Returns and refunds

Returns and Refunds

Last Updated: March 27, 2026
Business Name: Glamazonia
Website:www.glamazonia.uk

At Glamazonia, we are committed to providing a transparent and reliable shopping experience. This Returns & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for orders placed through our website.

By placing an order, you agree to the terms outlined below.

1. Return Period

We offer a 14-day return window from the date of delivery.

  • Customers must request a return within 14 days of receiving the item.

  • Requests made after this period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, items must meet all of the following conditions:

  • Unused, unworn, and in original condition

  • Returned in original packaging with all tags, accessories, and included materials

  • Free from damage not caused during delivery

  • Accompanied by valid proof of purchase (order number or receipt)

All returned items are subject to inspection and approval.

3. How to Request a Return

To initiate a return, contact our customer support team:

Email:info@glamazonia.uk
Phone: +44 7435 851399

Please provide:

  • Full name

  • Order number

  • Item(s) to return

  • Reason for return

Once your request is approved, we will provide return instructions, including the return address.

Important: Returns sent without prior approval may be rejected.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • You may be eligible for a replacement, exchange, or full refund

  • Return shipping costs may be covered by us where applicable

  • Supporting evidence (photos or documentation) may be required

5. Change of Mind Returns

For returns due to a change of mind:

  • Items must meet all return eligibility conditions

  • Customers are responsible for return shipping costs

  • Original shipping charges (if any) are non-refundable

6. Exchanges

Exchanges are generally offered only in cases of:

  • Damaged items

  • Defective items

  • Incorrect items received

Please contact us before returning any item for exchange.

7. Restocking Fees

We do not charge any restocking fees on returned items.

8. Refund Process

Once your returned item is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be processed to your original payment method

Refund Processing Time:
Refunds are processed within 10 business days after the returned item is approved.

Please note:

  • Additional time may be required by your bank or payment provider for the refund to appear in your account.

  • You will receive confirmation once the refund has been successfully processed.

9. Non-Returnable Items

The following items cannot be returned:

  • Used, worn, washed, or altered items

  • Items damaged after delivery (not due to our error)

  • Items returned without original packaging or missing parts

  • Final sale or clearance items

  • Personalized, custom-made, or special-order items

10. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your card issuer or payment provider

  • Processing delays may occur depending on your financial institution

If the issue persists, please contact our support team.

11. Order Cancellations

  • Orders may be cancelled before dispatch

  • Once an order has been shipped, cancellation is no longer possible

Shipped orders must follow the return process above.

12. Parcels Damaged in Transit

If your parcel arrives damaged:

  • Refuse delivery if possible

  • Contact us immediately

If damage is discovered after delivery, notify us within 48 hours with supporting evidence.

13. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information

  • Ensuring returned items meet eligibility requirements

  • Properly packaging return shipments

We are not responsible for items lost or damaged during return transit unless the return is arranged by us.

14. Contact Information

If you have any questions regarding returns or refunds:

Business Name: Glamazonia
Website:www.glamazonia.uk

Email:info@glamazonia.uk
Phone: +44 7435 851399

Business Address: 6B Princes Street, Bude, Cornwall, EX23 8AT, United Kingdom

We are committed to handling all return and refund requests fairly, transparently, and in accordance with applicable consumer protection standards.